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Article: Hire for Skill and Attitude

A recent hiring trend encourages managers to hire job applicants based on attitude more than skill. In this Fall, 2012 article in The Call, Dr. Jim...

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Celebrating Independence Day

On July 4th the Biddle Consulting Group office will be closed to celebrate Independence Day. In honor of our nation’s birthday, we’ve posted a...

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Regina Qu’Appelle Health Region

“911 is a support system that very few people think about until they need to dial 911. Our emergency communications center is the first voice of hope...

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3 Resources for Understanding Pre-Employment Testing

[ View the story “3 Resources for Understanding Pre-Employment Testing” on Storify]

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Creative Testing Solution for Public Safety Agencies

South Bay Consortium Website It’s no secret that recent years have been difficult for organizations in both the public and private sectors. Recent...

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TactiCall Dispatcher Training Software Uses Text to Speech

We’re excited about the new year and what 2012 will bring. In particular, we will be releasing TactiCall – our new post-hire dispatcher training...

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Yolo County

“As an ‘observer’ of the dispatch employees, I can say that the caliber of employees we have hired since implementing CritiCall has significantly...

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Working Together: Biddle Consulting Group & NEOGOV

In this video, Biddle CEO Dan Biddle and NEOGOV President Scott Letourneau discuss the benefits of our new partnership and specifically what it means...

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Fred Huppert Retires

With mixed feelings, we announce the retirement of Fred Huppert. For several years he has been our lead support technician for the OPAC, CritiCall,...

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Article: Using a Telephone to Improve the Effectiveness of the Pre-Employment Selection Process

Public agencies are constantly looking for ways to make their employee selection process more effective without it being more costly. One of the...

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City of Wilmington

“The CritiCall testing program is an excellent tool in identifying candidates best suited for communications in our 911 communications center. Since...

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City of Fairborn

“The candidates we have now are of a much better quality than we have hired in the past so we are completely sold on the software. We believe this...

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