Before we started using CritiCall, we successfully trained and retained only 15% of our new hires. In mid-2001, we began to use CritiCall and our retention rate rose to 54%. In 2002, we did even better, retaining 86% of our new-hires. Believe it or not, the next year we had a 100% retention rate! CritiCall was not the only change we made …, but I consider it to be one of the most integral parts.”
Susan Koch Training Coordinator Washington County 911, OR
