Creating Scenarios in the TactiCall Post-Hire Dispatcher Training Software
In this video, Mike demonstrates how to create call scenarios in the TactiCall Post-Hire Dispatcher Training software. Since TactiCall provides...
Client Resources
Video: CritiCall and Florida Highway Patrol Validation Study
In this video presentation, Dr. Jim Kuthy:
City of Henderson, NV – Customer Story
I have been involved with test writing and development in the public sector since 1992, and CritiCall is one of the best testing tools for public...
A Resource for Testing in the Fire Service Industry
Resource for developing balanced & defensible assessments Dan Biddle, Ph.D. and Stacy L. Bell-Pilchard, M.S. recently published Testing in the Fire...
Article: Hire for Skill and Attitude
A recent hiring trend encourages managers to hire job applicants based on attitude more than skill. In this Fall, 2012 article in The Call, Dr. Jim...
3 Resources for Understanding Pre-Employment Testing
[ View the story “3 Resources for Understanding Pre-Employment Testing” on Storify]
Article: Using a Telephone to Improve the Effectiveness of the Pre-Employment Selection Process
Public agencies are constantly looking for ways to make their employee selection process more effective without it being more costly. One of the...