How Much Does It Cost to Train a Dispatcher?
Agencies frequently ask, “How much does it cost to train a dispatcher?” To answer that question, we have an online calculator here on...
New CritiCall Custom Proof Reading Test
The latest version of CritiCall includes a custom proof reading test. In this video, Victor Muh explains what the test is and how to implement it.
911 Dispatcher Orientation (Video)
Interested in being a 911 dispatcher? Watch this video by Gateway Technical College. It covers the requirements and expectations for doing well in...
Creating Scenarios in the TactiCall Post-Hire Dispatcher Training Software
In this video, Mike demonstrates how to create call scenarios in the TactiCall Post-Hire Dispatcher Training software. Since TactiCall provides...
Season’s Greetings
From our family to yours, we wish you a joyful holiday and a very happy New Year!
Upcoming 2012 Conferences – Meet the Team!
If you will be attending any of these conferences, please stop by our booth to say “hello!”. We’d love to meet you!
911 Dispatchers Can Role-Play and Rehearse Emergency Call Scenarios with Their Computers Before Taking a Live 911 Call
CritiCall Testing Software, the leading 911 dispatcher testing program for the US and Canada, is pleased to announce the release of its TactiCall 911...
Research Shows that CritiCall is a Strong Predictor of Emergency Dispatcher/Calltaker Job Success
A criterion validation study with the Florida Highway State Patrol shows a very strong relationship between scores on the CritiCall Pre-employment...
Video: CritiCall and Florida Highway Patrol Validation Study
In this video presentation, Dr. Jim Kuthy:
Martin Luther King, Jr. Day
“I’ve Been to the Mountaintop,” the last speech given by Martin Luther King, was shared in Memphis, Tennessee, on April 3, 1968. The next day King...
Pre-employment Testing Software Provides Defensibility (Video)
In this video, Mike Callen, Vice President of Products at Biddle Consulting Group, discusses one of the most important reasons to use pre-employment...