Public agencies are constantly looking for ways to make their employee selection process more effective without it being more costly. One of the greatest returns on investment, yet often overlooked, is a simple telephone call. An article by Dr. Jim Kuthy and Dr. Jalane Meloun in the Summer 2014 edition Read More >
A recent hiring trend encourages managers to hire job applicants based on attitude more than skill. In this Fall, 2012 article in The Call, Dr. Jim Kuthy and Heather Patchell, M.A. emphasize the importance of testing for both skill and attitude in the pre-hire process. Read the article online now: Read More >
The latest version of CritiCall includes a custom proof reading test. In this video, Victor Muh explains what the test is and how to implement it. If you have any questions about the custom proofreading test or CritiCall, please contact us!
In this video presentation, Dr. Jim Kuthy: Provides an overview of the studies that demonstrate the effectiveness the CritiCall Dispatcher Pre-employment Testing Software Reviews the outcomes of those studies Provides information to current and future CritiCall users about the importance of such studies Offers additional PSAPs the opportunity to participate Read More >
Interested in being a 911 dispatcher? Watch this video by Gateway Technical College. It covers the requirements and expectations for doing well in the 911 dispatcher and emergency calltaker field.
A criterion validation study with the Florida Highway State Patrol shows a very strong relationship between scores on the CritiCall Pre-employment tests and job performance in an emergency 911 dispatch environment. [view the press release] Biddle Consulting Group recently conducted a study that demonstrated CritiCall test scores are a strong Read More >