Skip to the main content.

CritiCall Test Descriptions

Multi-Tasking / Advanced Decision Making

– Multi-Tasking/Deductive Reasoning/Reaction Time
– Requires decision making while simultaneously performing other tasks
– Limited response time recreates the dispatching environment

Computerized Data Entry

– Test-taker enters information received vocally or in writing via keyboard
– Assesses speed and accuracy
– Data must be entered in the proper location on the screen

Oral Comprehension (Call Summarization 1)

– Ability to hear and understand vocal information
– Tests general narrative note taking via keyboard
– Ability to filter out non-essential distractions, and summarize important facts

Oral Comprehension (Call Summarization 2)

– More advanced version of Call Summarization 1
– Requires detailed responses to information provided

Reading Comprehension

– Measures the applicant’s ability to read, comprehend and retain details contained in a short paragraph

Sentence Clarity

– Assesses whether or not a person can determine which is the most-clear way to present a set of facts

Cross Referencing

– Assesses alphabetic, character recognition, and numeric searching skills
– Test taker responds to both written and oral requests for information

Frequency of Information/Probability Determination

– Ability to choose the most likely solution based on information provided
– Tests ability to apply the law of probability
– Requires ability to filter out non-relevant information

Map Reading/Geographic Directions

– Tests ability to choose most direct route to assigned destination
– Requires decisions that comply with all regulatory signs

Memory Recall (Short Term)

– Tests memory and selective attention for written and audible information
– Test taker responds both vocally and in writing
– Requires character recognition and/or listening accuracy

Memory Recall (Long Term) & Inductive Reasoning

– Tests memory for details provided earlier in test
– Requires logical inferences based upon information provided
– Requires inductive reasoning to form conclusions

Numerical Ability

– Job related addition, subtraction, and percentages
– Real life scenarios when calculating distances, times, and amounts

Perceptual Ability

– Ability to compare job related letter/number sequences
– Aptitude at eliminating similar and potentially confusing sequences


– Ability to spell commonly misspelled or misused words
– Test taker responds on keyboard

Vocalization Summary

– Assesses ability to accurately select audible information based upon a job-related decision rule
– Tests ability to filter non-essential information