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CritiCall Dispatcher Testing Software
Testing Solutions for Public-Safety 911 Agencies and HR / Personnel
CritiCall3D is a work-sample multi-tasking test that serves as a realistic job preview helping agencies to know which of their dispatch applicants will be likely to succeed on the job. CritiCall3D is designed so the job applicants need no prior dispatch experience or special dispatcher training to succeed during testing. Many agencies report that unskilled applicants will remove themselves from the recruitment process when they realize that they do not possess the skills and abilities necessary for success!
CritiCall3D is self-administering and self-scoring. Your job applicants may test from anywhere in the world and the CritiCall3D program does the rest. CritiCall3D tests automatically appear – as uniquely selected by each public-safety agency – one after another, until the applicant is informed by CritiCall3D that the test session is complete. CritiCall3D automatically scores virtually every aspect of the test. Hundreds of thousands of job applicants have been tested by CritiCall3D with great success.
A county 911 agency in Oregon knew that they needed to make some changes. They completely revamped their hiring process and instituted CritiCall as their skill testing program.
The results were incredible. In three years, they saw an 85% increase in retention. Adding CritiCall was not the only change that the agency made, but they consider it to be one of the most integral parts.
CritiCall3D testing software was developed by the testing experts at Biddle Consulting Group. It is based on best practices and information gathered from studies involving more than 100 police, fire, and emergency services agencies from across the United States and Canada and will help your agency to know which applicants possess the skills & abilities necessary for success in the stressful emergency dispatch environment.
CritiCall has been adopted by more than 1,400 public-safety agencies, including more than 50% of all State Police/Highway Patrol agencies, as well as a number of provincial agencies in Canada.
One Texas city reported that it cost $88,000 for the recruitment, testing, selection, training, and probationary supervision of a single dispatcher. And yet, too many public-safety agencies have learned the hard way that interviews and written tests are not sufficient to determine whether someone possesses the multi-tasking ability needed to become a successful dispatcher.