Public-Safety Articles & Links

CritiCall Test Validation

• Guide to Test Validation (PDF)
• CritiCall Criterion Validity Study with Florida Highway Patrol – Full Report (PDF)
• CritiCall Criterion Validity Study with Florida Highway Patrol – Summary (PDF)

Calculator

• Cost of Hire (Turnover) Calculator

In The News

• WECT News. New Hanover County 911: a WECT News 6 Feature Story & Video

Published Articles & Books

• Law & Order Magazine. Pre-Employment Testing of Computerized Telecommunication Skills by Kevin Kilday.
• CritiCall Testing Software featured in Riverside Press Enterprise
• Personnel Testing in the Public Safety Industry: A Practitioner’s Guide for Developing Balanced and Defensible Assessments by Dan A. Biddle, Ph.D. and Stacy L. Bell-Pilchard, M.S.
  (ISBN10: 0-7414-9686-0)

Helpful Industry Websites

• APCO International – Association of Public-Safety Communications Officials
• NAED – National Academies of Emergency Dispatch
• NENA – National Emergency Number Association
• NECI – National Emergency Communications Institute
• Uniform Guidelines on Employee Selection Procedures