I have been involved with test writing and development in the public sector since 1992, and CritiCall is one of the best testing tools for public safety dispatching I have ever seen. Not only does it allow for customization to the individual organizational needs, it provides a built-in validation module which is extremely easy for subject matter experts and HR analysts to use and understand. Candidates frequently tell me they have never taken a test which is so closely relates to what they do on the job. After I demonstrated this product to another agency in our valley, they purchased it immediately! I’d recommend this product to any public sector organization that wants a valid and reliable tool for their public dispatching recruitment process.
Senior Employment Analyst
City of Henderson (Nevada)