We’re excited about the new year and what 2012 will bring. In particular, we will be releasing TactiCall – our new post-hire dispatcher training software for agencies – early this year.
CritiCall helps agencies hire emergency call-takers and dispatchers more effectively, saving time and money. TactiCall will help these same agencies train these newly hired dispatchers and call-takers.
Last month Mike Callen, our Product Division Director, was a guest on the popular internet radio show “VoIP Users Conference” hosted by Randy Resnick. Mike was invited by Gerd Graumann, President of Speech Technology Group, to share how we are using text to speech (TTS) technology in TactiCall.
Here is an excerpt from the radio show:
[haiku url=”/wp-content/uploads/2012/01/MC_VOIPUsersConference-excerpt-final.mp3″ title=”Mike Callen: Guest on VOIP Users Group Conference”]
To listen to the full show, please visit:
About TactiCall Dispatcher Training Software
CritiCall Testing Software is proud to announce the upcoming release of its new 100% self-guided, customizable, TRAINING program! TactiCall Training Software for dispatchers and call-takers focuses on two very important job domains that are critical to maintaining public safety:
- Maintaining Voice Clarity
- Using Proper Volume
- Speaking at a Proper Pace
- Selection of Appropriate Words
- Following Your Agency’s Step-Wise Processes
- Responding to Verbal Cues
- Consistency in Application Instructions
TactiCall Training Software is:
Requires no supervisor oversight
Built-in voice recognition software listens for scored key words
Create any number of realistic training call scenarios
Dispatchers hear callers and must respond appropriately
Call (800) 999-0438 ext. 124 or 139 for more information.
[Learn more about Speech Technology Group – one of our partners for TactiCall]