Agencies frequently ask, “How much does it cost to train a dispatcher?” To answer that question, we have an online calculator here on CritiCall911.com. Also, take a look at this post written by the folks at 911Dispatch.com.
The following is quoted directly from http://www.911dispatch.com/info/QandA3.html.
Q. How much does it cost to train a dispatcher?
A. I think the question you’re really asking is, “How much did we spend when a dispatcher leaves just after we finished training him/her?” Well, the basic question is pretty simple to figure out, based on your local pay rates– we’ve used the national average from our Job Openings page and training period of six months–plug in your own cost figures.
- Pay of the dispatcher in training x 6 months = $14,268
- Pay of trainer = $14,981 (+5% bonus)
- Pay for dispatcher to fill empty position of trainer = $21,402 (time and one-half overtime)
- Miscellaneous overtime for trainer = $983 (2 hours per week)
- Miscellaneous supplies (books, binders, etc.) = $100
- Supervisor admin time = $1,081 (2 hours per week, +10% pay step)
Note that this does not include the cost of overtime to fill the empty position the trainee will eventually fill. It also doesn’t include the pay of anyone assising in the training, such as firefighters, officers or paramedics.As mentioned above, if a trainee drops out after the training is completed, you’ll really end up adding this person’s cost to the cost of the next person you train. If you end up training four people to get one dispatcher who stays on, you’ve spent over $200,000 for one position. Yikes!
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