[View the story “3 Resources for Understanding Pre-Employment Testing” on Storify]
CritiCall and the Dispatcher Applicant: F.A.Q.
Occasionally, dispatcher applicants ask questions about the CritiCall software. To protect the security of the test, we absolutely cannot give out the demo to the applicants or reveal test details. However, we do understand the applicant’s desire to study and to have more information about CritiCall. Here are the answers Read More >
Creative Testing Solution for Public Safety Agencies
It’s no secret that recent years have been difficult for organizations in both the public and private sectors. Recent reports are showing that private companies are hiring again and the economy is slowly recovering. The rebound is a little slower for government agencies, though. Resources are still lean but the demand Read More >
“We completed a hiring session earlier this month. CritiCall, as has been our practice, played an important part in the selection process. We are very pleased with the program. The quality of hires selected has improved greatly since we incorporated CritiCall into our operations.” Jim Copenhaver911 Administrative CoordinatorHarrison County Bureau of Emergency Services, Read More >
Before we started using CritiCall, we successfully trained and retained only 15% of our new hires. In mid-2001, we began to use CritiCall and our retention rate rose to 54%. In 2002, we did even better, retaining 86% of our new-hires. Believe it or not, the next year we had a Read More >
“As an ‘observer’ of the dispatch employees, I can say that the caliber of employees we have hired since implementing CritiCall has significantly improved. We’ve hired about fifteen this year and they are smart, inquisitive, motivated, excited, they learn quickly and appear to have a good work-ethic. Prior to implementing CritiCall it Read More >