[See How CritiCall Has Changed Over Time]
[Review CritiCall Test Descriptions Brochure]
Multi-Tasking / Advanced Decision Making
Multi-Tasking/Deductive Reasoning/Reaction Time
Requires decision making while simultaneously performing other tasks
Limited response time recreates the dispatching environment
Computerized Data Entry
Test-taker enters information received vocally or in writing via keyboard
Assesses speed and accuracy
Data must be entered in the proper location on the screen
Oral Comprehension (Call Summarization 1)
Ability to hear and understand vocal information
Tests general narrative note taking via keyboard
Ability to filter out non-essential distractions, and summarize important facts
Oral Comprehension (Call Summarization 2)
More advanced version of Call Summarization 1
Requires detailed responses to information provided
Reading Comprehension
Measures the applicant’s ability to read, comprehend and retain details contained in a short paragraph
Sentence Clarity
Assesses whether or not a person can determine which is the most-clear way to present a set of facts
Cross Referencing
Assesses alphabetic, character recognition, and numeric searching skills
Test taker responds to both written and oral requests for information
Frequency of Information/Probability Determination
Ability to choose the most likely solution based on information provided
Tests ability to apply the law of probability
Requires ability to filter out non-relevant information
Map Reading/Geographic Directions
Tests ability to choose most direct route to assigned destination
Requires decisions that comply with all regulatory signs
Memory Recall (Short Term)
Tests memory and selective attention for written and audible information
Test taker responds both vocally and in writing
Requires character recognition and/or listening accuracy
Memory Recall (Long Term) & Inductive Reasoning
Tests memory for details provided earlier in test
Requires logical inferences based upon information provided
Requires inductive reasoning to form conclusions
Numerical Ability
Job related addition, subtraction, and percentages
Real life scenarios when calculating distances, times, and amounts
Perceptual Ability
Ability to compare job related letter/number sequences
Aptitude at eliminating similar and potentially confusing sequences
Spelling
Ability to spell commonly misspelled or misused words
Test taker responds on keyboard
Vocalization Summary
Assesses ability to accurately select audible information based upon a job-related decision rule
Tests ability to filter non-essential information
