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One Texas city reported that it cost $88,000 for the recruitment, testing, selection, training, and probationary supervision of a single dispatcher. And yet, too many public-safety agencies have learned the hard way that interviews and written tests are not sufficient to determine whether someone possesses the knowledge, skill, and ability needed to become a successful dispatcher.

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CritiCall Testing software is the answer! Developed by testing experts based on best practices and information gathered from studies involving more than 100 police, fire and emergency services agencies from across the United States and Canada, CritiCall will help your agency to know which applicants possess the skills & abilities necessary for success in the stressful emergency dispatch environment. CritiCall has been adopted by more than 1,400 public-safety agencies, including more than 40% of all State Police/Highway Patrol agencies; the U.S. Department of Homeland Security; as well as a number of provincial-wide agencies in Canada.

Year of Adoption Retention Rate
Year Zero
(before CritiCall)
Year One 54%
Year Two 86%
Year Three 100%

Washington County 911 in Oregon knew that they needed to make some changes. They completely revamped their hiring process and instituted CritiCall as their skill testing program.

The results were incredible. In three years, they saw an 85% increase in retention. CritiCall is not the only change that Washington County 911 made, but Training Coordinator Susan Koch considers it to be one of the most integral parts.

Scientific studies show that computer-related multi-tasking requires the ability to use a computer as part of a subconscious, automatic routine!

Fact: If workers have to focus on using the computer, they will have extreme difficulty focusing on other required tasks!

Answer: CritiCall automatically measures computer-related abilities!

Many of CritiCall’s test modules provide a miniature replica of the emergency services job. However, CritiCall is scientifically designed so the job applicants need no prior dispatch experience or special dispatcher training to succeed during testing. These tests provide the applicants a realistic preview of the job… so much so that agencies have reported that some applicants have removed themselves from the recruitment process knowing that they do not possess the skills and abilities necessary for success!

CritiCall is virtually self-administering and self-scoring. The job applicant sits at the computer and the CritiCall program does the rest. CritiCall tests automatically appear – as uniquely selected by each public-safety agency – one after another, until the applicant is informed by CritiCall that the test session is complete. CritiCall automatically scores virtually every aspect of the test. Tens-of-thousands of job applicants (at more than 1,000 public-safety agencies) have been tested by CritiCall with great success.

[Read about our Dispatcher Testing Products]

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