Customer Support

Contact CritiCall

We’re here for you! CritiCall clients have access to their own CritiCall representative, a CritiCall Client Relations manager, and CritiCall Technical Support.
Please note: We are located in Folsom, California and are on Pacific Time.

Customer Relations Manager

Toll-Free: (800) 999-0438, ext. 151
Local: (916) 294-4250, ext. 151
Fax: (916) 294-4255
E-mail: clientrelations@criticall911.com

Technical Support

Toll-Free: (800) 999-0438, ext. 127
Local: (916) 294-4250, ext. 127
Fax: (916) 294-4255
E-mail: support@criticall911.com

CritiCall Users Group

The CritiCall User’s Group offers the latest information, training, and access to assistance about using CritiCall. In addition to the User’s Group web pages, CritiCall User’s Group member organizations are exclusively invited to attend special training and educational seminars that are held concurrently with national public-safety telecommunicator conferences.

[CritiCall User’s Group Website Login]

CritiCall ELITE – Premium Customer Support

Your purchase of CritiCall is much more than a software purchase. All of our clients receive the benefits of the CritiCall Elite premium customer support program. Consider these valuable additions and services available only to those with CritiCall Elite Premium Customer Support:

  • Unlimited toll-free technical support one-year from purchase
  • Complimentary software upgrades one-year from purchase
  • Discounts on CritiCall Elite renewals
  • Free CritiCall Software Updates

We encourage you to renew your CritiCall Elite Premium Customer Support on an annual basis. It’s the best way to ensure that you will always receive the newest versions of the software. With CritiCall ElitePremium Customer Support, you will always have access to the newest tests and enhancements regularly added to the system.

Make sure to ask your account manager for details about CritiCall Elite Premium Customer Support!